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July 31, 2025
In our latest Going Beyond blog post, our series that aims to show what it’s really like to work at Beyond, we spoke to Smithin Joseph to learn more about his experience at Beyond and being part of the Client Revenue Specialist team.
Smithin is our Team Lead, Client Revenue Specialist, and below he discusses his journey to Beyond, his experience, and what he loves most about being part of our dynamic company.
Coming from a background in sales and hospitality, I have always been interested in working with people and their performance in business, connecting everything with the help of data. Apart from the role being interesting, I felt Beyond offered the right blend of opportunity and culture, right from the outset, which made it easier for me to decide.
It has been a year and a half with Beyond, and I currently work as a Team Lead for the Customer Revenue Specialists (CRS). I was also fortunate to be the first member of the function. Since then, it has been a journey of evolving responsibilities from managing portfolios to mentoring new team members and helping define the direction of the function.
As a CRS, the focus is on driving revenue by interpreting data and converting it into actionable insights. We work behind the scenes with our Customer Success Managers (CSM) and stakeholders to support strategic decisions for customers across the globe through booking reviews, analysis, and risk evaluation. A core part of the role is simplifying complex data into narratives that help our clients and teams make the best decisions.
The most rewarding part is knowing that my work can influence a client’s success story, helping turn around a struggling portfolio or ensuring that a CSM is backed with facts and figures before they step onto a client call. The other rewarding (and challenging bit too) has been the evolution of the role in itself. Since this was a new role, the goal revolved around matching this back to Beyond’s core values: We Care, We Go Beyond, We Are On The Same Team, We Inspire Trust, and We Ship It!
We began by piloting a new approach in the Europe region, gradually moving into a more focused and strategic role, becoming an integral part of the team, and we’ve now expanded our impact into North America. What excites me is the prospect of adding more value to the team and to eventually become the source of truth for all strategies at an account level. I see this role evolving into something much larger, where the work of a CRS is not only operationally essential, but also positioned as a premium service offering that clients recognize, rely on, and potentially invest in.
Undoubtedly the team! From the moment I joined, I saw firsthand that Beyond’s core values aren’t just external commitments to clients, they’re deeply embedded in how we work together internally. I have always felt that I am trusted to lead, question, and grow. One of the most valuable parts of this culture is how accessible and collaborative everyone is, regardless of role or location. Whether it is everyday tasks or complex challenges, people here genuinely care, and that shows up in the way we communicate and support one another. Working remotely from India, while also being given the opportunity to spend time at the Barcelona office, made me feel even more connected. It is this blend of trust, openness, and global opportunity that makes Beyond a workplace I truly value, and one I would gladly carry forward with me into the future.
Our Going Beyond series aims to pull back the curtain and show what it’s really like to work at Beyond. Our five core values provide structure for our company decisions, interactions, and work: We Care, We Go Beyond, We Are On The Same Team, We Inspire Trust and We Ship It. If these values resonate with you, then you belong at Beyond too! Check out our careers page for more information and to see open positions: https://www.beyondpricing.com/about/careers
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