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Revenue Management's Biggest Learnings

"Many of our properties are in drive-to markets, which makes it easier for guests to book with short notice. This year, after major corporate layoffs and economic uncertainty, we noticed that guests searched in advance but held off booking until the last minute to make sure they had the funds available. With Beyond’s search data, I could see the demand and knew that bookings would materialize, which helped me hold firm on price without offering discounts,”
– Brian Olson | Owner of Beachcomber Vacation Rentals
“We’re seeing AI becoming an integral part of the short-term rental industry, helping with menial tasks and basic guest communication. Rather than replacing staff, it's allowing them to spend more time on the things that matter. Overall, enhancing guest experience and providing a better service. At the same time, Booking.com continues to gain ground in the self-catering holiday home market — trends that will reshape how property managers compete globally.”
– William Asbury | Founder Director at Guesthoo
“AI will continue to complement our industry by making the cornerstones of short-term rentals — guest communication, customer service, rate management, property management, and after-hours assistance — more efficient.
While we’re not early adopters, we take a measured approach, choosing proven tools that integrate seamlessly into our tech stack. In 2026, we plan to implement several AI solutions to enhance our operations, dedicating time to training, prompts, and tone of voice. We’ll use AI to drive efficiency, while ensuring our local, personal touch remains ever present.”
– Hamish Smith, Director at Experience Jervis Bay