In our latest Going Beyond blog post, our series that aims to show what it’s really like to work at Beyond, we spoke to Filipa Santos to learn more about her experience growing her career with Beyond.
Filipa is a Customer Success Manager II, to discuss her journey at Beyond, her experience in the Customer Experience team, and what she loves most about being part of our dynamic company.
Finding Her Path to Beyond
Filipa is based in Beyond’s Barcelona office and joined Beyond almost three years ago, back when the office was a small team of just four people. Filipa's journey with Beyond began when she discovered a job opportunity on LinkedIn. She quickly connected with a recruiter from Beyond, who made her feel valued and cared for throughout the hiring process.
Filipa’s decision to join Beyond was based on two significant factors. First, she was eager to stay in the tourism sector, which she enjoyed working in previously. Secondly, she wanted a company that valued the personal side of employees. Her interactions with Beyonders during the interview process reinforced the feeling that Beyond genuinely cared for its team members and exemplified its core values.
The Role of a Customer Success Manager
As a Customer Success Manager, Filipa primarily focuses on managing and helping customers, working closely with her fellow Beyonders to ensure retention and growth. Recently, she has been planning ahead each quarter, forecasting potential upgrades and churns, and distributing tasks within the team. Filipa also handles dedicated accounts, which involves deeper analysis, revenue management, and supporting customers’ unique needs.
Growing with Beyond
Filipa's growth journey at Beyond has been both rewarding and fulfilling. Since starting, she has been promoted. Filipa feels supported by her manager, who understands her career goals and helps her progress toward them. The flexibility and ownership she enjoys in her role allow her to maintain a healthy work-life balance.
Beyond has also grown significantly since Filipa joined, its Barcelona office transitioning from a remote working setup to a bustling office with a large team. And since Beyond is a global company with offices and employees working across the globe, Filipa appreciates how Beyond adapted its processes to cater to various markets and languages, ensuring a seamless experience.
The Beauty of Diversity
As a member of the team handling different markets, Filipa highlights the importance of cultural and language diversity. She explains how her approach varies between Portuguese and French clients, tailoring her interactions to build stronger relationships and trust.
Beyond: A Place to Thrive
What Filipa loves most about working at Beyond in Barcelona is the office's central location, the flexibility in managing her schedule, and the support and camaraderie among team members. The company's emphasis on building genuine relationships with clients resonates with her values, and she takes pride in believing in the product she sells.
Our Going Beyond series aims to pull back the curtain and show what it’s really like to work at Beyond. Our five core values provide structure for our company decisions, interactions, and work: We Care, We Go Beyond, We Are On The Same Team, We Inspire Trust and We Ship It. If these values resonate with you, then you belong at Beyond too! Check out our careers page for more information and to see open positions: https://www.beyondpricing.com/about/careers