In our latest Going Beyond blog post, our series that aims to show what it’s really like to work at Beyond, we sat down with Alejo Samsó to hear about his journey at Beyond, how he began as an Account Executive and grew into a key member of the Customer Success team.

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Alejo is one of our Senior Customer Success Managers, and below he discusses his journey to Beyond, his experience, and what he loves most about being part of our dynamic company.

What brought you to Beyond?

I had already been involved with the rental space in the past, mostly focused on room rentals in Barcelona. We managed around 100 rooms across most of Barcelona’s interesting neighborhoods, and I was always really into the pricing and the overall numbers behind the room rental business. Later on, I moved into the tech world through different roles at companies where we sold software in different spaces. Then, one day, a recruiter from Beyond, Brooke Williams, reached out to me in a super creative way—with a personalized video on LinkedIn—and it really caught my attention. It felt like the perfect way to bring together two things I’m passionate about: tech and money.

How long have you been at Beyond and what is your role?

My role at Beyond is Senior CSM II, and my main goal is to help my clients grow their business, which, in turn, allows Beyond to grow too, mainly through the retention, growth, and expansion of my customers’ portfolios. 

Tell us about your career path at Beyond, which roles have you held? 

I started out as one of the first AEs focused on building up the EMEA region, mainly working with Spanish-speaking markets. Over time, and thanks to the opportunities the company has given me, I’ve been able to expand the range of markets I work with. A bit after hitting the 2-year mark, Maria Flores Portillo, our CRO, and the team trusted me with a chance to switch departments and take on a role I’d never done before, with some pretty big and exciting challenges. Now I’m a Senior Customer Success Manager II, and I look after strategic clients mostly in Spain, but also in Eastern and Southern Europe and Latin America.

What accomplishments are you most proud of in your current role?

Right now, I manage a total value of $1.1M across 45 key accounts. One of the accomplishments I’m most proud of is that since I got my first client, I’ve grown my portfolio every single quarter, consistently keeping my main KPI of Net Revenue Retention (NRR) above 106% quarter after quarter.

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On a personal note—for those who know me, you already know this—I'm currently expecting my 4th child, and I see it as a big achievement to have learned how to juggle family life and work while always keeping very high standards, both professionally and personally. A big part of the credit goes to Beyond, which really supports and encourages work-life balance.

What has been the most challenging and rewarding part of being a Senior CSM? 

The biggest challenge I had when I joined the team was getting them to see me as one of their own. When it came to the business side of things, I already knew how everything worked—I’d spent two years selling the product and knew all the in’s and out’s of the service. What I thought would be the hardest part was becoming truly part of the team, especially knowing there’s always been a bit of a “rivalry” between Sales and CX.

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Our ways of working, thinking about the business, and approaching things were probably pretty different, so I put a lot of effort into really understanding my teammates: how they like to work, how they like to get feedback, and basically how they like to connect with others. I think it paid off. Seeing the results of that work during those first few weeks has been super rewarding for me—I hope the rest of the team feels the same way. You’ll have to let me know!

What are you most excited about for the future? 

Looking ahead, on a micro level, what excites me most is everything we still have to build and all the opportunities we have as a team to become an even higher-performing, higher-impact group for the company. I think the momentum we’ve built—hitting our targets for three quarters in a row—and the new people joining soon are going to make a big difference in how we see our CX team: more strategic, more proactive, more goal-oriented—just better in every way.

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On a more macro level, I’m really excited about where the whole flex-living trend is headed, how short-term rental regulation ends up shaping things, and what new opportunities we find to keep innovating and pushing our product forward as a market leader.

What is your favorite part about working at Beyond? 

Honestly, my favorite part about working at Beyond is the mix of passion, purpose, and people. I get to work in an industry I find genuinely exciting, doing work that challenges me and helps me grow, while being surrounded by incredibly smart, driven teammates I learn from every day.

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There’s a real sense of ownership here—everyone’s voice matters, and we all push toward the same goals. Plus, the company truly supports work-life balance, which has been key for me as I balance a busy professional life and a growing family. It’s pretty rare to find a place that combines all of that, and that’s what makes Beyond special for me.

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Our Going Beyond series aims to pull back the curtain and show what it’s really like to work at Beyond. Our five core values provide structure for our company decisions, interactions, and work: We Care, We Go Beyond, We Are On The Same Team, We Inspire Trust and We Ship It. If these values resonate with you, then you belong at Beyond too! Check out our careers page for more information and to see open positions: https://www.beyondpricing.com/about/careers