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November 15, 2024
In our latest Going Beyond blog post, our series that aims to show what it’s really like to work at Beyond, we spoke to Maxine Karlinsky to learn more about her experience at Beyond and her vision for the customer experience team!
Maxine is our Vice President of Customer Experience - she discusses her journey to Beyond, her experience, and what she loves most about being part of our dynamic company.
I recently joined Beyond as the Vice President of Customer Experience and I’m just shy of hitting my first 90 days.
The short-term rental (STR) industry is really evolving in terms of the technology landscape as more and more property managers and hosts adopt software to help them grow and scale their revenue and margins. It’s an incredibly exciting space and time to join.
Plus, after every single interaction I had with members of the team during my interview process, I was more and more convinced that I had found something really special at Beyond. Everyone at Beyond is incredibly genuine, smart, and curious. They truly care about the customer's outcome and the value that our product is driving to businesses of all sizes and are passionate about the STR space.
At Beyond, we take a lot of pride in being industry experts and ensuring that we are constantly thinking about our customers’ businesses, their markets, and their revenue. We then serve them with support, insights, and recommendations in many formats, all tailored to help their businesses grow.
As the new leader of the Customer Experience team, what is your vision for the future?
My vision for the future is pretty simple: I want to deliver the best-in-class service, paired with the best-in-class product.
What does that mean to me? Your experience with a company, product, or service is incredibly personal. I believe that creating a best-in-class customer experience means meeting customers’ needs in whatever way works best for them.
For some, that means self-service, with self-paced training for those who like to learn and handle things on their own. For others, it might mean personalized support—like one-on-one sessions through webinars, Zoom calls, or business reviews.
At the end of the day, we’re here as experts to help drive your business forward, no matter what stage it’s in.
Definitely the global team. We have team members and customers all over the world. It’s truly so incredible how well everyone works together and is able to bridge both the cultural and time zone gaps to come together.
Our Going Beyond series aims to pull back the curtain and show what it’s really like to work at Beyond. Our five core values provide structure for our company decisions, interactions, and work: We Care, We Go Beyond, We Are On The Same Team, We Inspire Trust and We Ship It. If these values resonate with you, then you belong at Beyond too! Check out our careers page for more information and to see open positions: https://www.beyondpricing.com/about/careers
Since pioneering dynamic pricing for the short-term rental market in 2013, Beyond has helped thousands of users price millions of listings and generate billions of dollars in revenue. Beyond’s unparalleled access to and analysis of real-time, advanced global short-term rental data powers its ability to unlock, inform, and automate action for every kind of hospitality business.
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